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Shipping Policy
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Shipping Policy - COMPANY POLICIES
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Terms of Purchase
You are personally liable for any orders that you place at REF.com or by phone. We currently accept the following methods of payment via web site: Visa/MasterCard,Credit Card, Debit Card, and (future methods: Electronic Check. In addition, you may place an order by mail using either a Personal Check or Money Order.) Please do not send cash. We do not accept COD orders at this time. Please note that we do not accept multiple-pay orders on Debit Card or Electronic Check transactions. In addition, we are not responsible for any overdraft fees or other bank charges you may incur as a result of your purchase. It is your responsibility to retain all records of your purchase in the event it may be needed in the future.
Should any personal information necessary to fulfill your order change after the time your order was placed (such as billing address, shipping address, or phone number), it is your responsibility to contact us with updated information. If your order is returned to us due to being provided incorrect shipping information, you may be subject to a return shipment fee. We highly recommend double checking all information you submit before finalizing your order.
If we are unable to bill you for your order after you have received shipment, and you do not contact us, your account may be sent to a collection agency. Please contact our customer service department for payment instructions if your account has been sent to collections.
REF reserves the right to store your personal information given to us in our database for business purposes. If you place an order at REF.com, we require an email address to send order and shipping confirmations. Your order confirmation will reflect the items ordered and the total amount to be charged.
REF will not charge sales tax for any order unless the order is placed to ship to a California address. If your order is shipping to a California address, an appropriate sales tax will be added to your order. The sales tax may not be reflected on your emailed order confirmation. Even if the sales tax is not included on the order confirmation, you are still liable for this amount, if applicable.
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Order Confirmation
Any order not processed correctly due to any reason, including credit card rejections or occasional server errors on our website, will result in the items not being shipped. To insure that an order has processed correctly, be sure you have obtained a receipt in your e-mail containing your purchase order number. This will insure that the order has processed and is being processed. When in doubt, always be sure to contact customer service for clarification. You can submit a request at our site Contact Us page, web site www.rareearthfinds.com .
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International Orders
Currently, REF is only setup to ship within the United States and its territories and Canada.
If you are placing an order from Canada, you will be charged in US Dollars. If you pay by credit card, your charge will be converted to Canadian Dollars by your credit card company at the time that you are charged. (Future method: If you intend to send a check or money order for your order, it must be sent in US Dollars.)
If you are purchasing an item to be delivered to a Canadian address, your order total may include a flat-rate Canadian surcharge which includes any necessary customs or duty fees and other handling costs. Generally, for example: the two Canadian surcharges we may use are $9.95 USD for orders under $50.00 USD, and $14.95 USD for orders $50.00 USD and over.
For information on returning a Canadian order, please see our Return Policy.
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Product Likeness
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We reserve the right to change specifications and suppliers of our components at any time. The products offered for sale, if different from those pictured or described on this site, will be of ‘like’ or ‘better’ quality and functionality. |
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Return Policy
REF guarantees your complete satisfaction with every purchase. We offer all customers a 30-day money back guarantee. If you are not completely satisfied with your purchase, you may return it for a full refund of the product cost within 30 days of the date of delivery. Certain merchandise may have a shorter time sensitive return.
Special Orders: These orders may be subject to a cancellation charge, if cancellation is required. No returns will be accepted on special orders.
Opened Computer software, video games, audio CDs, VHS videos, and DVD videos. Defective items may only be exchanged for the exact same item only, and not if discontinued.
NOTE: All returns are time sensitive. Items need to be returned within thirty days of receipt with the exception of the leather (ten days from receipt) and jewelry (seven days from receipt) items. Your return claim will not be honored if requested/returned outside these given dates. 30-day money back guarantee does not apply to special orders. ALL SALES ARE FINAL AFTER 30 DAYS.
Rare Earth Finds reserves the right to refuse a shipment to or by a particular individual based on previous claims filed. *REF reserves the right to modify or alter its warranty and return policy at any time, without notice to customer.
Please be aware, we can only accept returns of orders placed directly through and fulfilled by REF. If you purchased or ordered any of our products through another retailer, we suggest contacting that particular retailer for return information.
All returns require a Return Merchandise Authorization (RMA) number. To obtain a RMA number, please contact our customer service department by fax at (619) -270-3427 during business hours M-F 9am-6pm (Pacific time.) or Rare Earth Finds, POBox 2132, LaMesa, CA 91943-2132. Contact Us Any return made without proper authorization will not be accepted for refund or exchange. The RMA number is only valid for 3 weeks after it is issued. Any return that is received after the 3 week period may not be accepted or may be subjected to a restocking fee.
All returns must be sent in original packaging with the RMA number clearly posted on the outside of the package. All returns must be shipped at the customer’s expense, but can be shipped using the customer’s choice of carrier. REF is not responsible for damages resulting from return shipment by the customer. It is the customer’s responsibility to insure all packages returned to us.
Please be advised, if you wish to return an item for a refund that was received as a gift, the refund will be issued to the purchaser. When you contact our customer service department for a RMA number, please be able to provide the order number or the purchaser’s information so we may easily locate the account in our database.
Returned items are processed in the order that they are received. Please allow 1-4 weeks for your return to be processed and documented in our database. Any refund or exchange will be processed as soon as possible after recorded receipt of the returned item.
For Canadian returns: please follow the same guidelines listed above. If you are returning your order for a refund, your refund will be issued back to you in US Dollars. REF is not responsible for any amount lost due to fluctuations in the United States-Canadian exchange rate.
Refund Policy
All refunds issued will be in the amount of the product cost only. Shipping and handling costs or any additional surcharges for shipping are non-refundable and non-exchangeable.
If you choose to return your order for a refund, and payment was made by credit card, your refund will be submitted to the original credit card on file. If that credit card has since expired or will no longer accept a credit, a representative will contact you for another method of receiving payment.
If you choose to return your order for a refund, and payment was made by debit card, electronic check, personal check or money order, a refund check will be mailed to you. Please allow 1-2 weeks for delivery once your return is processed.
If you choose to return your order for an exchange, your account will be credited the total product cost of your original order. The credit may be applied toward the purchase of new products. New shipping and handling charges will be applied to your second order as applicable.
Defective or Wrong Item Received
It is the customer’s responsibility to contact us within 7 days of delivery if a defective or incorrect item was received. If we are not contacted until after the 7 day period regarding a defective or incorrect item received, the customer will not be eligible for a complimentary replacement. Shall be deemed waived. Buyer shall alow us prompt inspection of all goods on which any claim is made. We reserve the right to refuse a refund for returned items that are misused, abused, unusual wear and tear, unauthorised repair.
Inspection of Product upon Receipt
You must examine the Product and Accessories when you receive them. If any item is damaged or missing, you must notify us within 7 days from the date of delivery.
Claiming Damages and Returns
REF takes pride in the quality of the products we offer. To insure quality is what the customer receives, care is taken when packaging your merchandise. Unfortunately there is no way to guarantee that every item will be delivered in perfect condition.
Claims for Damage in Transit or Delays in Delivery
We are not responsible for any damages after delivery to the carrier. All claims for damage or shortage must be reported to the carrier and the claims filed directly with the carrier by the customer. Neither shall we be responsible for damage, loss or delay in delivery due to strikes, acts of war, casualty, fire, and inability to obtain product or any other causes beyond our control.
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Shipping and Delivery Terms
All deliveries to locations in the United States are shipped from one of several warehouses or fulfillment centers located in the United States. All Canadian deliveries are shipped from our US fulfillment centers located in the United States.
While we strive to deliver all orders as quickly as possible, we ask all customers to allow up to 4-6 weeks for delivery even though an order may be delivered in quicker time. Once an order is placed into our database, it takes time to process in fulfillment and ship out. If after 6 weeks, you have not received your order, please contact our customer service department at fax (619) 270-3427 or Contact Us page.
REF reserves the right to use any shipping method we deem necessary. Generally, UPS, FedEx Ground and the United States Postal Service are our three most common shipping carriers used. Please be aware that neither UPS, FedEx Ground nor the United States Postal Service will always require a signature for delivery. Unless you are told otherwise by a REF representative, your order will be left at the doorstep of the shipping address. If you require specific delivery instructions, we highly recommend calling our customer service department to place your order. For more information on UPS, FedEx Ground’s shipping procedures, please visit www.ups.com www.fedex.com . For more information on USPS’s shipping procedures, please visit www.usps.com .
A shipping and handling fee is applied to all orders. The shipping and handling cost is a non-negotiable flat rate fee that covers the cost of postage as well as handling and packaging costs.
Please be advised that if you choose an expedited shipping method at an additional cost, your order still has to process through fulfillment. The expedited service starts at the time your package is shipped.
If a delivery is refused by the customer without authorization from REF, a fee for return shipment and/or a restocking fee may be applied to any subsequent request for a refund.
Backorder Policy
If an item is on backorder, it may not be noted at REF.com. If a backordered item is ordered, we will do our best to contact the customer but cannot make any guarantee. If you are concerned your order may be on backorder, please contact us and we will give you its current status.
Generally, the customer will not be charged for a backordered item until it is available for shipment. If in-stock items are ordered with a backordered item, the customer will be charged for all in-stock items as well as full shipping and handling for the order. Once the backordered item becomes in-stock, the customer will only be charged for the particular item and no additional shipping and handling costs.
Secure Order
When you place your order online your information is handled by our secure server which uses Secure Sockets Layer (SSL) technology to encrypt your order and safeguard your information. No credit card information is stored on the server.
You will be sent an e-mail acknowledgment to confirm that we are processing your order. This message will be the receipt for your purchase.
Once your payment or purchase order is received and approved, your order is ready to be processed.
Disputing a charge
From first visit to order delivery, we want you to be completely satisfied with your experience. If you have merchandise that is malfunctioning or your order failed to be delivered for some reasons and you would like to cancel the order and get a refund, we will do our best to help you. Please do not dispute a charge with your credit card company. Contact us and we will credit the charged amount back and cancel the transaction, however, your credit card company determines when the issued credit will be reflected in your statement. Please allow at least one to two billing cycles. You can cancel your order simply by email and there are no cancellation fees. The customer is responsible for making sure credit issued to a credit card is properly applied to their account by the credit card company.
Manufacturer Rebate Information
Rebate and coupon offers provided by manufacturers if any, are subject to the terms specified by the manufacturer. They are the sole responsibility of the customer, not REF.
For assistance or clarification of these policies, please contact our Customer Service Department at fax (619) 270-3427 or Rare Earth Finds, PO Box 2132, LaMesa, CA 91943-2132. Our business hours are Mon-Fri 6am-9pm (PST). Contact Us page. Web site www.rareearthfinds.com
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